30 DAY RETURN & EXCHANGE POLICY
How long does a return service expire after purchasing? Is there a charge?
You are free to initiate a return within 30 days of receipt whenever you are not satisfied with the product, but you have to pay for the return or exchange cost if no quality issues are involved.
RETURN OR EXCHANGE REQUIREMENTS
To be eligible for a return or exchange, your item must be returned new, unused and in its original packaging and condition that you received it.
Returns that are damaged, soiled, altered, or otherwise unacceptable as determined by celilia, may not be accepted. Items returned with missing parts, inserts, or packaging will not be accepted under any circumstances.
You have to pay for the return or exchange cost if no quality issues are involved.
ARRANGING A RETURN & REFUND
To arrange a return please email firstname.lastname@example.org with your full name, order number, product information, the reason for the return, and whether you would prefer a refund or exchange. We will reply with return processing details within 2 business days so you can use it to ship your product back to our warehouse.
RETURN SHIPPING DETAILS
Return shipping costs are the responsibility of the customer. All returns must be pre-authorized by one of our agents prior to shipping. Contact us at email@example.com prior to returning the item. We will provide you with detailed instructions including the warehouse return address for our return process as contained within this policy. Items sent back to us without first requesting a return will not be accepted or refunded.
Upon submitting your order, you will receive an email or SMS confirmation containing your order number and items included. Please carefully double-check your shipping address and order information for accuracy in the order confirmation email or SMS. Changed your mind about your order? Wrong order? Orders are sent out for delivery within 24 to 48 business hours. Due to our quick shipment timelines, we can only accept cancellations and changes in your order prior to order shipment. Contact us as soon as you can if an order needs to be changed or canceled.
CUSTOMER REFUND PROCESS
Once we receive your product in our returns processing warehouse, we will refund your original payment method within, 2 business weeks (not including holidays or weekends), provided the product is in new and unused condition.
celilia is not responsible for returns until they reach our Return Processing Center, or records show delivered by your return tracking number. Please keep your proof of postage and ship your return along with a tracking number from your shipping carrier. We cannot provide a refund on products that do not have proof of delivery.
We do our best to ensure every order arrives safe and secure. Despite the series of quality checks, occasionally products do arrive with damage.
If items arrive faulty/broken/damaged on arrival, please contact us immediately and we will arrange for either a replacement or a refund. For faulty products that arrive damaged and need to be returned for a refund, we will cover the return shipping costs.
Be sure to complete this process within 30 days of your delivery date. After 30 days, celilia will make every attempt to rectify, however charges may apply.
Please email us at firstname.lastname@example.org if you have questions or concerns about your specific item.
RESERVED RIGHTS REGARDING RETURNS
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history (including but limited to used, altered, laundered, damaged, or missing items)
- Potential fraudulent or criminal activity
- Clarifications may be requested in the form of photos or video content to better understand the reason for return
Our support team are ready to answer any questions you may have.
•Business Hours: Mon-Fri 9AM-4PM PST
•Business Address: 174 Granada St, Camarillo, CA 93010, USA